Frequently Asked Questions
Is there a minimum order spend?There is no minimum order spend.
Where is ID Warehouse located?We are an Australian-based company. Our office is located in Western Sydney.
Do you offer free delivery?Enjoy free delivery for orders above $99 (inc. GST), Australia-wide.Please note: There is a flat rate of $17.60 for all orders below $99.
Who do you ship with?Enjoy free delivery for orders above $99 (inc. GST), Australia-wide.Please note: There is a flat rate of $17.60 for all orders below $99.
Do you offer express delivery?Yes, all orders are sent via Startrack Premium or Startrack Road Express.
Please note: Any items ordered after 4 pm will be dispatched the following business day. Any items that are not in stock will be placed on backorder and will be dispatched to you as they become available.
Do you offer same-day dispatch?Yes, all in-stock items ordered before 4 pm will be dispatched the same day.Please note: In-stock items ordered after 4 pm will be dispatched the following business day. Items not in stock will go on backorder and be dispatched to you as they become available.
Can I send my items to a PO Box?No. Please contact our Customer Service team for details on where to send your items.
I've placed an order. When will it arrive?It depends on the goods you order. If items are in stock, orders placed before 4 pm will be despatched same business day. In-stock items ordered after 4 pm will be despatched the following business day. Items that are not in stock will be placed on backorder until available.You will receive an email shipping confirmation once your order leaves our warehouse. For tracking details, please get in touch with our friendly Customer Service Team on 1300 654 201 or through live chat! If you'd like more information, please click here.
How long does a Custom order take to be delivered?Once artwork proofs are approved, production and delivery time can take anywhere between 6-12 weeks, depending on what is ordered. For a more accurate delivery ETA, contact our Customer Service Team for more information.
There is also a Rush Order Lanyard Service. Production can be turned around in 5 business days. Click here for more information.
What is the setup fee for Custom products?Setup charges will apply to Custom Access Cards. Upon quote request, the setup charges will be advised in a formal quote. There will be no setup charges applied to Custom Lanyards or Custom Duraguard Asset Tags.
I need help with my Custom design, will I incur a charge for design support?Design service is Free. Upon setup, you are entitled to 2 complimentary revisions per design. Any additional requests will incur a fee, (price will be quoted on application).Please note: Setup Fees apply to Custom Access Cards.
What do you mean by "Price Beat Guarantee"?We will beat competitive quotes! Simply send the quote through to our Customer Service Team and we will beat it.
Competitive quotes must be of identical items from an Australian supplier. Stock liquidations and quantities greater than shown on our website/catalogue/price list are excluded. Price beat cannot be honoured if prices are below our cost. Check out our Terms and Conditions for more information.
How quickly will you respond to my online enquiry?Your experience is our priority. We will respond to online inquiries within 24 hours, Monday to Friday.Alternatively, chat with us online or call us on 1300 654 201, between 8.30 am - 5 pm, Monday to Friday.
Can you offer a better price if I don't have a competitive quote and want to buy in bulk?Bulk buy and save! We offer tiered pricing on a large range of products. If the product you like displays a pricing table on the product page, simply increase your purchase quantities and the price will come down (reflective of the price table).
Alternatively, you can contact us or request a quote online today!
How do I pay for my good?Paying for goods is easy with ID Warehouse. You can use Mastercard, Visa, or American Express credit cards. Alternatively, if you are an existing customer you can choose to have your account invoiced. New customers are welcome to apply for a credit account that will be invoiced to the details you supply (subject to approval).
I have forgotten my password. How can I reset my password?
No problem, simply click here and enter the email address that you registered with. A temporary password will be automatically sent to your email inbox. Please note there may be a short delay in receiving this email depending on your server and internet connection.
For any other issues, please contact ID Warehouse on 1300 654 201.