Terms & Conditions

Attached are terms and conditions (“conditions”) of trade and which is intended should, until written notice to the contrary is given by ID Warehouse Pty Ltd ABN 37 064 168 574 trading as ID Warehouse, governs all goods and items (“goods”) purchased from ID Warehouse Pty Ltd. Notwithstanding whether or not a formal credit application form of ID Warehouse Pty Ltd has been signed and returned, the following terms and conditions shall prevail and be binding where any order or request for the supply of goods (“order”) is made to or placed by the customer of ID Warehouse Pty Ltd.

 1. Introduction

a) These conditions apply to each order/purchase.
b) The term “customer” shall include individual, sole trader, corporation or company or any of its principals and/or employees, who placed orders/ purchases from ID Warehouse Pty Ltd.
c) Delivery of goods by ID Warehouse Pty Ltd shall be deemed to be and are subject to agreement by the customer to the conditions.
d) If these conditions are in conflict with any other conditions whether accompanying quotation, offer or tender, these conditions shall prevail.

2. Invoice and Title

a) a 50% upfront payment prior to commencement of all customised orders is required (unless otherwise agreed). The balance is payable prior to the order being dispatched (unless otherwise agreed)
b) Our terms of payment are strictly 30 days from the date of invoice. All deliveries may be suspended or held should these terms not be met at any time. All accounts overdue by 90 days will have credit facilities automatically suspended.
c) Any costs and expenses incurred by ID Warehouse Pty Ltd directly, indirectly, incidentally or otherwise in the collections of overdue accounts will be payable by the customer.
d) Title of goods shall remain the property of ID Warehouse Pty Ltd until full payment has been received. The Title of goods passes to the customer only after full payment has been received from the customer for any goods dispatched. All risk of the goods passes to the customer at the time of dispatch.
e) Goods will only be dispatched upon receipt of an official order number.
f) Payment can be made by credit card, cheque, or direct deposit. Our banking details are as follows:

BANK: Bank of America
BSB: 232-001
NAME OF ACCOUNT: ID Warehouse Pty Ltd

3. Evaluation Stock

ID Warehouse Pty Ltd may in its sole and absolute discretion and upon terms it may deem required make a loan or consignment of goods to a customer and the customer accepts that:
a) Non-return by the due date indicates the client’s intention to purchase.
b) Goods will be maintained in the condition as delivered.
c) Unless otherwise agreed, the client will pay freight on goods returned.
d) Any goods on loan or consignment that are damaged while in the customer’s possession and/or in transit is the sole responsibility of the customer.

4. Customised or Manufactured Stock

Goods manufactured and/or customised to customers specification and supplied to the specification cannot be returned for credit. 

5. Production Delays

The time quoted for delivery is an estimated time only and shall be adhered to as closely as possible. No responsibility is accepted by ID Warehouse Pty Ltd for any unforeseeable delays, or any other circumstances not within the control of ID Warehouse Pty Ltd, causing any delay in Manufacture and/or delivery.

6. Taxes

The buyer agrees to pay the relevant sales tax applicable at that point of time. All orders will be treated as tax inclusive unless a tax exemption number is provided and signed for. This must be accompanied by a written order.

7. Freight and Delivery

a) In accordance with company policy and where possible, approved orders/purchases on stock lines will be dispatched same day.
b) Freight charges are based on our current negotiated rates with various freight companies.

8. Returns and Credits

a) Returned goods and credits in respect thereof are only accepted if authorised by ID Warehouse Pty Ltd and subject to ID Warehouse Pty Ltd being notified within 30 days of dispatch of goods.
b) Goods ordered in error will be subject to a restocking fee of not less 15% of invoiced value.
c) Goods returned must make reference to an invoice number or return authority number.
d) All items must be properly packed when returned and in good condition.
e) ID Warehouse Pty Ltd may in its sole and absolute discretion reject any items returned that are physically damaged or in poor condition.

9. Customer Indemnity

a) The customer hereby indemnifies and fully at law releases ID Warehouse Pty Ltd against any loss, damages or expense resulting from any infringement of patent, trade marks and design rights.
b) Any liability on ID Warehouse Pty Ltd part or on the part of its servants or agents for damages for or in respect of any claim arising out of or in connection with the breakage of goods is hereby absolutely and totally excluded.

10. Cancellation

a) $100.00 cancellation fee will apply once artwork has been completed.
b) A 50% cancellation fee will apply once artwork order has been approved.

11. Price Match Guarantee*

Received a competitive quote from an alternate supplier? Simply send the quotation through to our Customer Service team and we will match it*.
That's the advantage of our Price Match Guarantee!
*Items must be identical. Excludes stock liquidations and quantities greater than shown in our catalogue. Price match does not apply where price is below our cost. An official quotation (including ABN number) must be presented at time of ordering. If ID Warehouse is unable to Price Match your request, we will provide a suitable product/price alternative. Price Match cannot be used with other discounts and offers.

12. Coupon Codes

^ No minimum spend required. Coupon code can only be used once per customer. You must be logged into your account to apply the coupon code. Current non ID Warehouse customers are encouraged to create an account to take advantage of this offer.

13. Compliance of Identification Industry Regulations

ID Warehouse would like to advise that information obtained from the prospective customers who purchase identification systems may be forwarded to the appropriate authorities in accordance to regulations in the identification industry. Trade names mentioned are used for identification purposes only and are registered trademarks of their respective companies. The customer agrees and accepts these conditions upon and each time the customer places an order and or a purchase.

Important Note: Gifts with purchase are not intended to contravene your employers’ policies and procedures. Please seek approval from your employer in the instance you are unsure whether claiming a gift with purchase from ID Warehouse is permitted by your organisation.

14. Back To Work

*Terms and conditions apply. Offer valid on purchases made from 12:00am 22nd January 2018 until 11:59pm 9th February 2018 AEDST. This offer is valid on selected products available for purchase from ID Warehouse during the offer validity period. Not to be used in conjunction with any other offer or discount promotion. Quotes as part of this promotion are valid until 11:59pm 9th February 2018. Standard freight and additional freight charges may apply for heavy and/or bulky items. In addition to our standard returns policy, where the customer wishes to return the product the refunded amount will match the price paid at the time of purchase excluding shipping costs. Excludes custom products and variations. Minimum order quantities apply.