Frequently Asked Questions

When can i expect to receive my order?

It depends on the goods you order, most stock items usually ship within 24 hours. You will be notified via email when your order has entered our business system. This email will provide estimated shipping dates of your order. In addition to the email order confirmation when all or any part of your order leaves our warehouse you will also be sent an email containing shipping consignment numbers.

How do I pay for my goods?

Paying for goods is easy with ID Warehouse. You can use Mastercard, Visa, or American Express credit cards. Alternatively, if you are an existing customer you can choose to have your account invoiced. For new customers we also offer an instant 30 day, $2000 credit account (subject to approval) that will be invoiced to the details you supply.

I have forgotten my password.

No problem, simply click here and enter the email address that you registered with. A temporary password will be automatically sent to your email inbox.
Please note there may be a short delay in receiving this email depending upon your server and internet connection.