Why Choose ID Warehouse
ID Warehouse is the industry expert in secure identification. You can always trust ID Warehouse to provide a high quality, innovative solution that is suited to your unique requirements.
Unrivalled Customer Service
We aspire to exceed your expectations of service by listening to your needs and endeavouring to provide the best solution, from concept to delivery and after-sales support.
ID Warehouse always strives to deliver the latest innovations in secure identification to assist our customers in operating the safest possible environment.
Backed by a minimum one year warranty on all our products, rest assured ID Warehouse always provides the best quality. We urge our customers to beware of substitutes that may be inferior and prone to breakage or failure.
We provide 24 hour delivery time to capital cities for all our in-stock products*. With high levels of stock kept on hand, you can be assured you will have your goods without delay.
Price Match Guarantee*
Received a competitive quote from an alternate supplier? Simply send the quotation through to our Customer Service team and we will match it*.
That's the advantage of our Price Match Guarantee!
*Items must be identical. Excludes stock liquidations and quantities greater than shown in our catalogue. Price match does not apply where price is below our cost. An official quotation (including ABN number) must be presented at time of ordering. If ID Warehouse is unable to Price Match your request, we will provide a suitable product/price alternative. Price Match cannot be used with other discounts and offers.
Understanding Your Requirements
1. When you call our office our knowledgeable customer service team will assist you, or direct you to an expert in your area of interest.
2. We’ll take the time to explore your needs, ideas and expectations, where and how the product will be used and your budget.
3. Once we understand your requirements we will suggest a few solutions for you to choose from and provide you with images and samples to try.
4. A quote for all options will be provided the same day so you can make a quick and informed decision.
5. For highly involved projects, we will organise a dedicated account manager to visit you and gain a greater understanding of your requirements, discuss options, and provide a demonstration.
6. Once you make a decision, in-stock products will be shipped immediately with a 24-hour delivery time.
7. If you’ve chosen a customised solution, our production team will work closely with you to produce and sign-off final artwork within 24 hours.
8. Technical implementations can be installed by our specialist team with full training provided.
9. We have a dedicated after-sales support team to answer any questions and assist you with any issues post-implementation.
10. Should you require any support throughout the warranty or support period of your product, simply contact us and we’ll be happy to assist.