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IDW Request Service & Support Form
 
   
  Please complete this form to request IDW technical service & support.  
   
 
     
  *Denotes mandatory fields  
     
  Contact Details:  
Company*  
Contact Name*  
Phone*  
Email*  
     
  Product Details:  
Product type  

Serial Number
(hardware only)

  
     
  Printer Details (if applicable):  
Make of Printer  
Model #  
     
  Warranty Details:  
Purchased From  
Purchased Date  
Invoice Number  
     
  Service Requirements:  
Service Type    
Service Method    
Details of Problem  
     
  Return Shipping Information:  
Address:  
Suburb:  
State:  
Postcode:  
     
SERVICE CHARGES - IMPORTANT PLEASE READ
  • All goods will need to be inspected by IDW prior to service
  • Faulty goods that are within warranty will be serviced at IDW premises free of charge, providing:
    • The goods are not deemed to have been damaged by the user
    • The goods are sent to ID Warehouse in appropriate packaging
  • If goods are out of warranty or the warranty is deemed void, an assessment for the service will be provided and freight will be charged
  • The cost of assessment for service of non-warranty goods will be charged at the standard service rate, if the job does not proceed
  • ID Warehouse is not responsible for damage caused by improper packaging, please use original package where possible or suitable packaging with fragile stickers
  • ID Warehouse reserve the right to repack goods in suitable boxes and charge a $150 deposit, refundable on return
  • ID Warehouse will not be responsible for damage during transit in any direction and we recommend that the client has suitable insurance to cover transit
  • Call out fees are charged on an hourly basis for onsite service or support regardless of warranty status
  • Software support can be carried out over the phone or remotely using remote web technologies
     
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I agree to the above charges, terms and conditions  
   
 



   

 

 

 

 

 
 
ID Warehouse Pty Ltd - Australia's leading provider of identification & security solutions - Phone 1300 301 748 - sales@idwarehouse.com.au

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